What's up at UB? Oh, you know, lots of stuff! We've spent the last several months prepping for the rollout of several new and improved UB services. We are excited about these improvements and hope that our customers will benefit from their functionality and convenience.
We officially went live with our upgraded Bill Pay (available through our online banking), and we're excited about the new usability of this platform. While a Bill Pay product is pretty straightforward, the ease of use and customer experience can vary by product. We hope this one offers an enhanced experience for our customers.
We're also excited that this new Bill Pay offers customers the ability to set up a payment to pay-a-person. We've had several customer requests for the ability to pay-a-person capability, and we are glad to have finally rolled this out.
Haven't used the Bill Pay yet? You can enroll online and get started today. If nothing else, it'll save you from buying stamps.
Pay Your Loan Online
Now, you can pay you loan by phone, at one of our locations, or online on our web site. There's a link to our online loan payment portal right next to the online banking login box on the home page of our web site. Simply click "Pay My Loan", then follow the steps laid out by the SmartPay Express tool. Straightforward and easy-to-use, you can make a one-time payment or set up recurring payments through the new payment platform.
Out with the old, in with the new ATMs!
In mid-December, we'll be rolling out new ATMs at each of our locations. There will be a period of time (probably only a couple of days) where our ATMs will be inaccessible as the new ATMs are being installed. However, the new ATMs will be able to accept deposits without the use of an envelope and will be chip enabled to provide enhanced security for your transactions.
New Debit Card Designs
We get a lot of feedback from our customers on ways to improve our products and services, and we love that. It helps us stay relevant and innovative. One of the requests we've received the most has been for us to offer more than one "standard" card design for our debit cards. For those customers who have multiple checking accounts, it's hard to tell which card ties to which account when the design is exactly the same. So, we're fixing that! We'll be rolling out 3 new UB branded card designs by the end of January.
And that's just the beginning! We'll be rolling out some more improvements and new banking products to help you manage your finances in 2019.
Member FDIC, Equal Housing Lender.